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Museum rules

Sor Juana Inés de la Cruz
  • Large items of luggage - suitcases, umbrellas, rucksacks, etc. - must be left in the cloakroom.
  • Children under 4 years of age must be accompanied by an adult. All other children must be supervised by the person responsible for accompanying them.
  • Do not touch the exhibits or lean on the display cases.
  • The maximum number of visitors per group is 25 people (including the teacher, guide or educator). If this number is exceeded, the group must be split into multiple groups.
  • Group members should stay together during the visit and follow their group leaders at all times.
  • To facilitate evacuation in the event of an emergency, the maximum number of visitors using wheelchairs or other mobility aids (e.g., walkers) shall be 10 per floor.
  • Photography and video recording inside the Museum is permitted, except with flash, tripod or selfie sticks (for professional photography with tripod, please contact us by email).
  • No food or drink may be consumed at the museum.
  • Smoking is not permitted.
  • No unhygienic, disruptive or dangerous behaviour towards other visitors or the works on display is permitted in any of the museum's facilities.
  • Mobile phones shall remain silenced during the visit.
  • Animals are not allowed, except for properly identified guide dogs.
  • Ticket sales will end 30 minutes before closing time.
  • Security will begin clearing the museum 15 minutes before closing time.
  • Failure to comply with these rules or any other inappropriate behaviour, as judged by the Museum's management, may result in a visitor’s expulsion, without prejudice to any other responsibilities that may arise.

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