Accessibility

Offering a pleasant, high-quality visit is one of our primary commitments, irrespective of physical condition, age, visual acuity, educational level or language skills. Our aim is to provide a comfortable welcome, both materially and ergonomically as well as psychologically and intellectually.

Despite the limitations imposed by our historic building, we strive to eliminate barriers and facilitate movement through the rooms, to provide increasingly comprehensive technical assistance, to make the texts easier to read and to present the contents in clear language, to have friendly and hospitable staff, and to provide personalised service.

What degree of accessibility exists up now in the museum?

Physical accessibility

The Museum's buildings are characterised by the fact that they have largely retained their original structures. The route requires the visitor to negotiate slopes, to go outside and to go through narrow doors that limit the visitor's comfort. For people with reduced mobility, we offer an alternative route, wheelchairs and adapted toilets.

Auditive accessibility

The Orange Foundation has made it possible to install a series of technological resources to eliminate acoustic barriers for people who use hearing aids or cochlear implants: portable and individual hearing loop equipment for audio guides, individual sound amplifiers and a perimeter loop in the auditorium.

Visual accessibility

The Museum's lifts are signspoted in Braille and high relief.

Language accessibility

The Museum is multilingual in all the information distributed along the visit route. The placards and room texts are written in Spanish and English. Guides, brochures and room sheets are available in English, French and Spanish. Multilingual audio guides for adults and children are also available.

Intellectual accessibility

The introductory panels of the rooms, the signs, audiovisual material and explanatory texts are designed to facilitate accessibility for all visitors, with a language that seeks to aid clear, rapid and stimulating understanding.

All this information is available in the Accessibility Guide of the Museum, which is complemented by our accessible map, accessible leaflet and the Accessible App of the National Museum of Sculpture.